RESERVATION & CANCELATION POLICY

Please read and understand our reservation and cancellation policy before making your reservation. If you have any questions, feel free to contact us.

1.) Reservations must be made through our official website or by contacting us by phone or e-mail.

2.) A reservation is considered confirmed once the guest receives a voucher on their provided e-mail address. This voucher will serve as proof of your reservation. 30% of the payment has to be made to confirm the reservation. The rest of the payment must be made before arrival.

3.) The allowed number of guests is based on each reservation. However, there must never be more guests in the house than the number of guests on the reservation.

4.) Cancellation Periods: Reservations can be canceled up to 14 days before the scheduled check-in time without incurring any charges.

5.) Cancellation Requests: All cancellation requests must be made in writing via e-mail or by calling our reservation department during office hours. Please provide your reservation details for quicker processing.

6.) No-Show: If a guest does not arrive on the scheduled check-in date and has not canceled their reservation, they will be charged for the entire stay.

7.) Refunds for cancellations will be processed within 7-14 business days and will be issued in the same form as the original payment. Please note that processing times may vary depending on your payment provider.

8.) Changes to Reservation: Changes to reservation dates or other details are subject to availability and may result in rate adjustments.

By making a reservation with us, you acknowledge that you have read and agreed to our Reservation and Cancellation Policy, as well as any other terms and conditions provided during the booking process. We reserve the right to update this policy, so please review it regularly to stay informed. 

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